The primary purpose of Redmine is a project management tool. However it can be used as a help desk solution with a little configuration. The key is setting up Redmine to receive e-mails. My personal approach is to set up the e-mail retrieval as IMAP. This way you could set up a new account help@example.com [...]
Posts Tagged ‘redmine’
Using Redmine as a help desk
Posted in Misc, tagged help desk, redmine on April 6, 2011 | 2 Comments »
Redmine versus Request Tracker
Posted in Misc, tagged redmine, request tracker, rt vs redmine, rt3 on April 5, 2011 | 2 Comments »
A comparison of Request Tracker version 3.8.4 to Redmine version 1.0.4. This evaluation preceded scripting a migration between the two systems. Introduction This targets the general features in Redmine vs. Request Tracker and is not a comparison of custom variables, or configuration options. This is not an exhaustive list; this was written as a simple [...]
Request Tracker to Redmine Migration
Posted in Ruby, tagged rake task, redmine, request tracker, ruby on rails on January 7, 2011 | 5 Comments »
The last two weeks have been focused on learning ruby to write a rake task that would migrate data from Perl based Request Tracker(TM) to a RoR based Redmine issue tracking system. I’m happy to report (and sad I didn’t post incremental updates on my experiences with ruby) that I have released a beta rake [...]
